PRIVACY NOTICE

Last updated: July 2, 2026

Thank you for choosing to be part of our community at Hometime Windows and Doors ("Company," "we," "us," "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@hometimewindows.com.

When you visit our website hometimewindows.com (the "Website"), and more generally, use any of our services (the "Services," which include the Website and phone communications), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.

What Information Do We Collect?
How Do We Use Your Information?
Will Your Information Be Shared With Anyone?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls For Do-Not-Track Features
Do California Residents Have Specific Privacy Rights? (CCPA/CPRA)
Do We Make Updates To This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete Your Data?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, submit a form, or interact with our staff and digital assistants.

Contact & Project Data: We collect first and last names, phone numbers, email addresses, physical mailing/installation addresses, window/door project dimensions, styles, material preferences, and problem descriptions.

Audio and Voice Data (Telephony & AI Systems)

Call Recordings and Transcripts: When you call our office or interact with our automated digital assistant, your call may be recorded and automatically transcribed into text. This includes voice data, names, phone numbers, and any specific project details or home improvement notes you disclose during the call.

Information Automatically Collected

Log, Device, and Cookie Data: We automatically collect certain information when you visit, use, or navigate the Website. This information may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Website. Like many businesses, we also collect information through cookies, web beacons, pixels, and telephony tracking scripts (such as CallTrackingMetrics) to maintain site security, optimize phone call routing, and ensure proper marketing campaign attribution.

2. HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive to:

Facilitate Quotes and Scheduling: To coordinate, schedule, and execute free, no-obligation consultations, in-home measures, and product installations.
Power Automated Routing and Queues: To analyze call data, process voice transcripts via automated digital assistants, and dynamically route priority callback requests to our intake and scheduling queues.
Quality Assurance and Training: To audit the conversational performance, protocol adherence, and helpfulness of our staff and digital voice assistants.
Deliver Targeted Advertising: To measure the effectiveness of our marketing campaigns and optimize our promotional budgets.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your explicit consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill legal business obligations.

Third-Party Service Providers: We may share data with trusted service providers who perform operations on our behalf. This includes our website hosting platform (Wix), telephony and communication attribution tracking infrastructure (CallTrackingMetrics), and integrated cloud software pipelines. These providers are bound by strict contractual agreements to protect your data and are forbidden from selling your personal information.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

SMS / Text Messaging Privacy & Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes; all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message Frequency & Rates: When you opt-in to receive SMS communications from us, message frequency varies based on your project interactions. Message and data rates may apply. You can reply STOP to unsubscribe at any time.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar tracking technologies to optimize site functionality and track user sessions.

Essential Telephony Cookies

Our website utilizes essential communications scripts (including CallTrackingMetrics cookies such as __ctmid, __ctmdd, and account-specific dynamic scripts). These cookies are strictly necessary to maintain a consistent user session, support Dynamic Number Insertion (DNI), and ensure that telephone tracking numbers map correctly to support your communication requests. Because these cookies are essential to delivering the core communications services you request when visiting our site, they may bypass generic analytic blocking rules. You can manage your preferences for non-essential cookies via our on-site Cookie Consent Banner.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the legitimate business purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, structural warranty, or other legal construction documentation requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in secure backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process, including secure text logs, encrypted call storage, and role-based access controls. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so transmission of personal information to and from our Website is at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will take immediate measures to promptly delete such data from our records.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your geographic location, you have the right to request access to, correction of, or deletion of your personal data. To make such a request, please contact us at info@hometimewindows.com. We will review and act upon any request in accordance with applicable data protection laws.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. At this stage, no uniform global technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to automated DNT browser signals.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? (CCPA/CPRA)

Yes, if you are a resident of California, you are granted specific rights regarding access to, correction of, and deletion of your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information, as defined by California law:

Category A: Identifiers * Collected: YES * Description: Contact details, such as real name, telephone number, email address, and physical address.
Category B: Personal information categories listed in the California Customer Records statute * Collected: YES * Description: Name, signature, address, telephone number, or project billing details.
Category C: Protected classification characteristics under California or federal law * Collected: NO * Description: None.
Category D: Commercial information * Collected: YES * Description: Window and door project details, historical quotes, styles selected, and property specs.
Category E: Biometric information * Collected: NO * Description: None.
Category F: Internet or other similar network activity * Collected: YES * Description: Browsing history, search behavior, online interactions with our website, forms, and ad campaigns.
Category G: Geolocation data * Collected: YES * Description: Imprecise device location based on IP address and service zip codes.
Category H: Audio, electronic, visual, or similar information * Collected: YES * Description: Call recordings, digital voice data, and automated text transcripts generated during customer service and AI receptionist interactions.
Category I: Professional or employment-related information * Collected: NO * Description: None.
Category J: Education information * Collected: NO * Description: None.
Category K: Inferences drawn from other personal information * Collected: YES * Description: Inferences drawn to create a profile reflecting a consumer's preferences for specific home improvement products.

Your Rights Under the CCPA/CPRA

Right to Know and Access: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain legal exceptions (such as maintaining active project structural warranties or compliance records).
Right to Correct: You have the right to request that we correct inaccurate personal data that we maintain about you.
Right to Opt-Out of Sale or Sharing: Hometime Windows and Doors does not sell your personal data, nor do we share your personal data with third parties for cross-context behavioral advertising.

To exercise any of these rights, please submit a verifiable request to us via email at info@hometimewindows.com or by calling us at 909-982-1400.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" or "Last Updated" date at the top of this page. We encourage you to review this privacy notice frequently to stay informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@hometimewindows.com or contact us by mail at:

Hometime Windows and Doors

Attn: Privacy & Compliance Dept.

1081 W. 9th St. Upland, CA 91786

United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form or email us at info@hometimewindows.com. We will respond to your request within the legally mandated timeframes.